Create a real-time currency exchange rate alert.

FAQ Category: FAQ Accounts 1

How do I open an account?

You can easily open a free personal or business account by navigating to the Sign Up page in the top menu. Follow the registration steps, provide your personal, and company information, and upload the required validation documents. Once your account is activated, you can start booking your first trades.

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How soon after opening an account can I exchange money?

After you fill in the registration form, you will be required to upload an ID and a bank statement so we can verify your identity. It usually takes less than 1 business day for us to activate your account, and you can start exchanging currency right away.  Here are the documents you will need to […]

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How do I upload my verification documents?

Upon filling out the registration forms with your details, you will be taken to your online account where you can upload your documents as part of the identity verification process. You can also email the documents to us at [email protected], or fax them at the same number.

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Do I need to physically sign any documents and send them back to you?

All operations are managed online. There is no need for you to print and sign anything. Just upload your documents for verification and we’ll keep you posted via email and in your online account.

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What if I don’t have the necessary documents for activation?

Please contact us at 1-877-355-5239 and we’ll assist you with an alternative option.

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I can’t find a bank statement that shows the account information without showing the balances. What do I do?

You can take a screenshot of the bank statement and crop the balances out, or you can take a photo of your bank statement and cover the balances with your hand or a piece of paper. You may send a Canadian chequing or savings account bank statement, e-statement, or online banking personal profile section (screenshot). […]

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My documents weren’t accepted, what can I do?

Please contact us at 1-877-355-5239 and ask for the application team and we’ll assist you.

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Can I register a joint account with KnightsbridgeFX?

You can`t open a joint account. Instead, each person who wants to use our services can have an individual account. Please contact us at [email protected] for further assistance.

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Am I compelled to use KnightsbridgeFX after I register?

No. There is no obligation to use Knightsbridge Foreign Exchange after you register. You can keep your account open until you need it.

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I opened a new account but realized I already have one. What do I do?

Please contact us at 1-877-355-5239 and we’ll assist you.

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