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Archives: FAQs

What is the best way to receive funds from you?

Receiving Canadian or U.S Dollars within Canada If you are receiving Canadian or U.S. dollars from us and the funds are arriving at a bank in Canada in your name, we typically send it by direct deposit, which has no receiving fees.  If you require the funds rushed back by wire transfer or to a […]

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Have additional questions?

If you have any additional questions, visit our contact page to get in touch with a live agent via telephone or email.

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Can I pay with physical cash, cheque, or bank draft?

We are not able to accept payments by cash, cheque, or bank draft.

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Can I pay via debit card or credit card?

We are not able to accept payments from debit or credit cards.

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How does KnightsbridgeFX match my money to my account?

The method matching funds to your account depends on the transfer method you use. Wire transfers are matched based on the information passed with the wire transfer from the bank. Bill payments are matched using your name and the account number you have inputted. Account to account transfers are matched using bank statement verification.

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Can KnightsbridgeFX transfer funds to a cryptocurrency account?

No, we are not able to transfer funds to a cryptocurrency account at this time.

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Can KnightsbridgeFX transfer funds directly to my brokerage account?

If your brokerage allows you to fund your account via wire transfer from a third party, we will be able to fund your account directly. Before you book your exchange, confirm whether your brokerage will be able to accept a transfer in this method to fund your account.

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Can KnightsbridgeFX inform me if funds have reached by beneficiary’s account?

We are able to inform you whether the funds have been sent to their bank. You will need to contact the beneficiary directly to confirm receipt in their account.

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Is it possible to get a receipt of the transfer to my beneficiary?

Yes, receipts of outbound transfers are available upon request.

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What fees apply to outgoing transfers?

KnightsbridgeFX does not charge you to make outgoing payments. The full amount that you purchased will always be sent out fee-free. Receipts of outgoing transfers are available upon request. If your beneficiary is receiving funds by wire transfer, bank fees may apply when receiving the funds and there may be an intermediary bank abroad that […]

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