Services & account operations

You can easily open a free personal or business account by navigating to the Sign Up page in the top menu. Follow the registration steps, provide your personal, and company information, and upload the required validation documents. Once your account is activated, you can start booking your first trades.

After you fill in the registration form, you will be required to upload an ID and a bank statement so we can verify your identity.

It usually takes less than 1 business day for us to activate your account, and you can start exchanging currency right away. 

Here are the documents you will need to provide:

• a high-quality photo or scan of a valid piece of identification (such as a driver's license or passport)
• a bank statement or screenshot of your online banking profile that displays your name and the account number for at least one deposit account in Canada.

We will contact you by email if we require additional information. If you do not receive an email or an update of your activation status in your online account within one business day, kindly check your spam inbox.

You can also request a rush opening by emailing [email protected] and we can try to do it in a few minutes for you.

Once your account has been activated, we will notify you via your online account and send you an email with your KnightsbridgeFX account number. Once you have your account number, you can easily book an exchange online via your account or offline -- by calling our trading floor at 1-877-355-5239, requesting a callback, emailing us at [email protected], or using the chat (within your online account or on the website).

Upon filling out the registration forms with your details, you will be taken to your online account where you can upload your documents as part of the identity verification process.
You can also email the documents to us at [email protected], or fax them at the same number.

All operations are managed online. There is no need for you to print and sign anything.
Just upload your documents for verification and we’ll keep you posted via email and in your online account.

Please contact us at 1-877-355-5239 and we’ll assist you with an alternative option.

You can take a screenshot of the bank statement and crop the balances out, or you can take a photo of your bank statement and cover the balances with your hand or a piece of paper.

You may send a Canadian chequing or savings account bank statement, e-statement, or online banking personal profile section (screenshot). You may also send a void cheque.

Please contact us at 1-877-355-5239 and ask for the application team and we’ll assist you.

You can`t open a joint account. Instead, each person who wants to use our services can have an individual account. Please contact us at [email protected] for further assistance.

No. There is no obligation to use Knightsbridge Foreign Exchange after you register. You can keep your account open until you need it.

Please contact us at 1-877-355-5239 and we’ll assist you.

Please provide a phone number where we can best reach you.

You should have received an account opening email from [email protected]. Also, we will notify you via your online account. Please check your online account or inbox to see if you have been registered. You can email us at [email protected] and we can check for you.

You can always update your profile information by accessing your online account (on the account settings page), or you can email us at [email protected] with your request.

You can email us at [email protected] with your request and our application team will guide you on the next step.

To get a transaction summary, you can access your Transactions page in your online account, or call us at 1-877-355-5239 or email us at [email protected] with your request.

You can easily access any of your past transactions booked online by accessing your account's Transactions page. You can also contact us at 1-877-355-5239 or at [email protected] to request a transaction summary.

Other clients also found it useful to check their inboxes for trading confirmations. These are emails that we send out whenever you make a trade, so you could potentially review past transactions based on these emails, assuming you didn’t delete them.

You can always see your account number in your online account (next to your name). If you still require support, please contact us at 1-877-355-5239 and we’ll assist you.

Yes. Accounts remain opened indefinitely, so you can use it whenever you need to.
Please contact us at 1-877-355-5239 and we’ll assist you.