Can you hold an exchange rate for me?
Once you book an exchange at a certain exchange rate, we will purchase the funds and hold the rate for you. However, it is important to note that we require...
August 29 2024
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Can I use multiple funding sources for the same trade?
Yes. Multiple payments can be made for the same trade, but the account holder has to be the same for all the accounts.
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Can I split the amount I am selling to buy multiple currencies?
To buy multiple currencies, you will simply book a transaction for each currency or payment individually, so we can make one payment per transaction. If you need to pay two...
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Can I send you money from one bank and get my converted funds into a different bank?
Yes, funds can be sent to another bank or account. Depending on the sender and receiver account, as well as the country, the transfer method will differ.
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How long does it take to exchange my money?
Transactions are generally processed on the same day. Please specify rush if you need your transaction completed quickly. Also please take into consideration that the timeline varies by currency, amount,...
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How long does it take for my money to reach the beneficiary’s account?
Wire transfers and bill payments typically settle in 1-2 business days. Transfers overseas are typically 3-4 business days to settle. Transfers made using our account-to-account service settle in 4-5 business...
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Do you make transfers or trades on weekends?
The weekends (or any banking holidays) are not counted as business days and are non-working days for banks. Your exchange or transfer may have delays if it extends over the...
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Can I cancel a trade?
Once you book a trade, we immediately purchase the currency for you to guarantee you get the rate you booked. Once the rate is locked in, payment must be made...
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How do you match my money to my account?
The method of matching funds to your account depends on the transfer method you use: Wire transfers are matched based on the information passed with the wire transfer from the...
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How do I know that my transaction is being processed?
When we send out a transfer to you, we will notify you that it has been processed on our end. You will also be able to see the status of...
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